At TRANQUIL ROOTS LTD, we strive to get your orders to you as quickly and safely as possible. Below, we outline our shipping policy, including the types of shipping methods available, delivery times, and related charges.
We offer several shipping methods to ensure that your order reaches you in the most convenient and timely manner. These include standard and expedited options. All available methods will be presented to you during the checkout process, where you can select your preferred option.
Orders are processed and shipped within 1-2 business days of receipt, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with a tracking number.
Shipping costs are calculated based on the weight, dimensions of your order, and the delivery location. During checkout, you will be able to see the total shipping cost before finalizing your purchase.
The following estimated delivery times apply to orders shipped to most locations:
Please note that delivery times may vary depending on your location and external factors like weather or customs delays, especially for international orders.
We offer international shipping to most countries. Please note that international orders may be subject to additional customs duties and taxes. These charges are the responsibility of the customer, and they will be assessed by the customs authorities in the destination country.
Once your order has been dispatched, you will receive an email with tracking information. You can use this to track the status of your delivery. If you have any questions or concerns about your tracking number, please feel free to contact our customer support team at contact@tranquilrootsltd.com.
There are a few locations where we do not ship. During checkout, we will notify you if your shipping address is in one of these regions. Additionally, some products may not be eligible for international shipping due to import regulations.
If your order does not arrive within the expected delivery time, please reach out to us at contact@tranquilrootsltd.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
If your item arrives damaged or is lost during transit, please contact us immediately. We will file a claim with the shipping carrier and, if necessary, send you a replacement or issue a refund.
For information on how to return or exchange an item, please refer to our Refund Policy.
If you have any questions about our shipping policy or need assistance with your order, feel free to contact us at contact@tranquilrootsltd.com or call us at +44 7893 028362. We’re happy to help!